Order on Call: +91-98780-48501

vkssood45@gmail.com

Download
Mobi Apps

Cancellation & Return Policy


Cancellation,Return& Refund Policy For International Orders


CANCELLATION POLICY FOR INTERNATIONAL ORDERS

punjabclothhouse.com assures you the best of quality when it comes to our product.

  1. If, for any reason, you wish to cancel any order you have placed (Other than in respect of products made to your specification.) before the order has been dispatched by us we will furnish a Full Refund for your order.

  2. For International Orders it would not be possible for us to cancel any order once it has been dispatched.

  3. If you wish to return any International Order (Other than in respect of products made to your specification.) you can still return the order but you will have to pay for its Shipping to India.We will only make a refund for the price of returned items and not the International Shipping from India to your Country. Refunds will only be made if and when the goods are delivered back to us.

  4. An International Restocking fee of 20% will/may be applicable.

  5. If the return Shipment is impounded by the Indian Customs we will not be responsible and no refunds will be made.If any Customs Duty is levied by the Indian Customs on the return Shipment we will not take Delivery of the Goods and no refund will be made.

  6. We will not be liable for the Loss or Damage of the goods in the Return Shipment.

  7. We reserve the right to refuse refund for any International Return Shipment even if it is delivered to us.We will refund most items provided they are returned complete, unused and in their original packaging with all appropriate labels and tags intact within 15 days of receipt.You can cancel your order online from your account, and we will Refund the money to your Bank Account provided to us once we receive the goods.

  8. We will refund you the full amount on complete orders returned. We do not refund cost of returning the goods in line with Distant Selling Regulations.Any orders which are not received in line with the above, the cost of return will be debited from any refund due.

RETURNS FOR INTERNATIONAL DELIVERIES

  1. We will refund most items provided they are returned complete, unused and in their original packaging with all appropriate labels and tags intact within 15 days of receipt.

  2. If you wish to return any International Order (Other than in respect of products made to your specification.) you can still return the order but you will have to pay for its Shipping to India. We will only make a refund for the price of returned items and not the International Shipping from India to your Country. Refunds will only be made if and when the goods are delivered back to us.

  3. An International Restocking fee of 30% will/may be applicable. (This constitutes Order Processing & Payment Gateway & other recurring Charges.

  4. We are unable to provide a free returns service, and therefore customers are required to cover all return shipping costs. You will have to bear the return shipping costs while returning the goods. We do not refund cost of returning the goods in line with Distant Selling Regulations. For all Returns the cost of return will be debited from any refund due.

  5. We shall not refund the shipping charges paid by you while purchasing the item. 

  6. Returns would not be accepted for Custom Stitched, Altered, Made to order clothing, including Readymade stitched sarees or sarees stitched with custom blouse. 

  7. However, we would accept returns if we are believe there was any fault from our end. 

  8. Any complaint with regards to the damage or stains or stitching or any other should be reported to us within 24 hrs of the receipt of the products. 

  9. We may ask for digital picture of the same in order to review the same. In case of product return, we will issue a refund once we receive the product back at our office.

  10. If the return Shipment is impounded by the Indian Customs we will not be liable to make any refunds.

  11. If any Customs Duty is levied by the Indian Customs on the return Shipment we will not take Delivery of the Goods and will not be liable to make any refunds.

  12. We will not be liable for the Loss or Damage of the goods in the Return Shipment. 

  13. We reserve the right to refuse refund for any International Return Shipment even if it is delivered to us.

  14. We will refund most items provided they are returned complete, unused and in their original packaging with all appropriate labels and tags intact within 15 days of receipt.

  15. We will only be able to offer Store Credit for International Returns. An Amount equivalent to the value of your returns in Indian Rupees will be credited to your Store Account once we receive and approve your return. We reserve the right to deduct any charges incurred due to the currency conversion.

  16.  We do not refund cost of returning the goods in line with Distant Selling Regulations. Any orders which are not received in line with the above, the cost of return will be debited from any refund due.

  17. Please ensure that you first request a return online and ship only when you have received our approval by email.

  18. Please ensure that your Return Form we send you via email is completed in full. All items being returned back to us need to be adequately packaged with all appropriate labels and tags intact.
  19. Courier your parcel to: - Punjab Cloth House P Ltd, Arora& Maharaja Complex, Jalandhar Road, Hoshiarpur-146001, Punjab, India.

  20. Only returns via FEDEX or DHL will be acceptable from International locations. Refunds will only be made once we receive the goods.

  21. We are unable to provide a free returns service, and therefore customers are required to cover all return shipping costs.


  22. If you return an item to us outside of the terms and conditions of our return policy your statutory rights do not apply and we are not liable to make any refunds.

REFUNDS For INTERNATIONAL ORDERS

  1. Refunds are processed within 30-45 days of receipt of any returns. A refund can only be issued via the original payment method.

  2. If an item is out of stock or you cancel your order before dispatch a refund is issued within 3/4 days. If there is an issue where a refund has not been received please call our customer care on +91-9878048501

  3. During peak periods such as Sales or Festive periods for processing refunds may be slightly longer.

  4. If you wish to return any International Order (Other than in respect of products made to your specification.) you can still return the order but you will have to pay for its Shipping to India. We will only make a refund for the price of returned items and not the International Shipping from India to your Country. Refunds will only be made if and when the goods are delivered back to us. You will have to bear the return shipping costs while returning the goods.

  5. An International Restocking fee of 30% will/may be applicable.  (This constitutes Order Processing & Payment Gateway & other recurring Charges.)
  6. We are unable to provide a free returns service,
    and therefore customers are required to cover all return shipping costs. You will have to bear the return shipping costs while returning the goods. We do not refund cost of returning the goods in line with Distant Selling Regulations. For all Returns the cost of return will be debited from any refund due.


  7. We shall not refund the shipping charges paid by you while purchasing the item. 

  8. Returns would not be accepted for Custom Stitched, Altered, Made to order clothing, including Readymade stitched sarees or sarees stitched with custom blouse. 

  9. However, we would accept returns if we are believe there was any fault from our end. 

  10. Any complaint with regards to the damage or stains or stitching or any other should be reported to us within 24 hrs of the receipt of the products. 

  11. We may ask for digital picture of the same in order to review the same. In case of product return, we will issue a refund once we receive the product back at our office.

  12. If the return Shipment is impounded by the Indian Customs we will not be liable to make any refund.

  13. We shall not refund the customs duties or taxes, if applicable, or paid by you at time of receiving the goods. 

  14. At any point of time, the refunds will not exceed the actual value of the goods. 

  15. If any Customs Duty is levied by the Indian Customs on the return Shipment we will reserve the right to refuse delivery of the Goods and will not be liable for loss of goods or to make any refunds.

  16. We will not be liable for the Loss or Damage of the goods in the Return Shipment. 

  17. We reserve the right to refuse refund for any International Return Shipment even if it is delivered to us.

  18. We will refund most items provided they are returned complete, unused and in their original packaging with all appropriate labels and tags intact within 15 days of receipt.

  19. We will only be able to offer Store Credit for International Returns. An Amount equivalent to the value of your returns in Indian Rupees will be credited to your Store Account once we receive and approve your return. We reserve the right to deduct any charges incurred due to the currency conversion.

  20. Please ensure that you first request a return online and ship only when you have received our approval by email.

  21. Please ensure that your Return Form we send you via email is completed in full. All items being returned back to us need to be adequately packaged with all appropriate labels and tags intact.

  22. Courier your parcel to: - Punjab Cloth House P Ltd, Arora& Maharaja Complex, Jalandhar Road, Hoshiarpur-146001, Punjab, India.

  23. Only returns via FEDEX or DHL will be acceptable from International locations. Refunds will only be made once we receive the goods.

  24. If you return an item to us outside of the terms and conditions of our return policy your statutory rights do not apply and we are not liable to make any refunds.

Cancellation,Return& Refund Policy For Orderds Within India

CANCELLATION for Orders within India

  1. If, for any reason, you wish to cancel any order you have placed (Other than in respect of products made to your specification.) before the order has been dispatched by us we will furnish a Full Refund for your order.

  2. If, for any reason, you wish to do so you have the right to cancel any order you have placed (Other than in respect of products made to your specification.) after it has been dispatched we can cancel the order but the shipping is not refundable.

  3. Where the products have been delivered to you, you may cancel them up to 3 working days, starting from the day after the products were delivered. 

  4. We will refund most items provided they are returned complete, unused and in their original packaging with all appropriate labels and tags intact within 15 days of receipt.

  5. You can cancel your order online from your account, and we will Refund the money to your Bank Account provided to us. 

  6. If you have contacted us to cancel before delivery of your products, please refuse any delivery attempt by the courier. 

  7. We will refund you the full amount on complete orders returned. We do not refund cost of returning the goods in line with Distant Selling Regulations. Any orders which are not received in line with the above, the cost of return will be debited from any refund due.


RETURNS FOR DELIVERIES WITHIN INDIA

  1. We will refund most items provided they are returned complete, unused and in their original packaging with all appropriate labels and tags intact within 15 days of receipt.

  2. Please ensure your returns form is completed in full and any supporting information written on a separate sheet of paper and enclosed in the parcel. If you have misplaced your return form, you can download one from our website. All items being returned back to us need to be adequately packaged and labeled.

  3. Courier your parcel to:- Punjab Cloth House P Ltd, Arora& Maharaja Complex, Jalandhar Road, Hoshiarpur-146001, Punjab, India.

  4. You can return your goods via any Reputable Courier Company within India. Refunds will only be made once we receive the goods.

  5. We are unable to provide a free returns service, and therefore customers are required to cover all return shipping costs.

  6. If you return an item to us outside of the terms and conditions of our return policy your statutory rights do not apply and we are not liable to make any refunds.

REFUNDS for Orders Within India

  1. Refunds are processed within 30-45 days of receipt of any returns. A refund can only be issued via the original payment method.

  2. If an item is out of stock or you cancel your order before dispatch a refund is issued within 3/4 days. If there is an issue where a refund has not been received please call our customer care on +91-9878048501

  3. During peak periods such as Sales or Festive periods for processing refunds may be slightly longer.

STOCK AVAILABILITY

Occasionally an item of stock may not be available. Under these circumstances we do not wish to delay your order and may do any of the following.

  1. We will try to contact you, in the event you are not reachable a refund may be given of the item and your remaining order will be dispatched.

  2. If the customer supplies incorrect telephone numbers or incorrect address details and we cannot verify them, the order may not be sent out until we are able to make contact with the customer.

  3. Your card details must match the delivery address. If there is a discrepancy then we will need to verify the card and address match before dispatching your parcel. This may delay the dispatch of your order. We cannot be held liable for timed and next day deliveries in these cases.

  4. In the event that more than one item is missing we may cancel the order and issue a refund in full.

DAMAGED GOODS / PARCELS

  1. If your parcel is damaged or tampered with on Delivery then you need to sign "damaged" on receipt and obtain the couriers signature. Open goods in front of courier and notify him of any damage/missing items. A refund for this will depend on the time taken by the courier to resolve the claim.

  2. Keep ALL packaging as this will be required for any claims against couriers for damaged/missing items. In the event of damaged items you must contact our customer service team on 09878048501 within 2 days. Any notification after this date will not be considered.

  3. We shall refund or replace free of charge any goods lost in transit by our carrier, subject to completion of their claims process.

  4. In the event that you receive an item which is damaged please contact our customer care on 09878048501 and we will try to resolve this matter with a repair, refund or replacement.

  5. Refunds will not be given for products with damages caused by a customer's misuse or neglect.

MISSING ITEMS / PARCELS

  1. A claim must be placed within 2 days of receipt of your order via phone on 09878048501, email admin@punjabclothhouse.com


  2. You will be required to fill out a missing claim online on our website.

  3. All packaging must be kept in order to process your claim.

  4. Where the courier company establish that delivery has been made we would then need to adhere to their claim procedure. This will require the customer to fill up a Missing Parcel claim form which will be provided directly from couriers.

  5. Unfortunately we cannot pursue any claims until all appropriate forms have been completed by you online on our website.



CLEARANCE / SALE SECTION

  1. The reductions shown are reductions from the original marked price charged on the website. We also supply a recommended sale price as guidance on the normal selling price. Occasionally these prices may have applied more than six months ago.

  2. The offer of free delivery is not applicable for International orders.


SPECIAL OFFERS

  1. From time to time we may offer Free Delivery on orders purchased online at punjabclothhouse.com. This excludes international orders and higher postage delivery areas within India. This is only applicable on standard delivery.

  2. The above offer may be available at a different spend on orders placed via our call Centre.

  3. Periodically our retail stores may run special local promotions (which may not be available on our web-site) or we may offer special discounts online that are not available in the retail stores. Some website promotions may not be available to customers in particular jurisdictions.